02476 889402

Understanding and Facilitating Behaviours in the learning environment


Overview: A one day workshop for new and experienced teachers / trainers to gain a better understanding of learner behaviours in order to run highly motivational and inclusive workshops

What you will gain from the workshop:

  • Strategies for handling different learner behaviours
  • Confidence to manage the training environment, learners and yourself
  • Self-awareness of your own training styles and behavioural preferences
  • Communication techniques to help you ‘respond’ rather than ‘react’ to learners


  • The Model of ‘Trainer/Learner Behaviours’
  • Understanding learner motivations
  • Managing difficult learners, and identification of the root causes of difficult behaviour
  • Emotional Intelligence in the learning environment
  • Managing conflict for win-win situations
  • Professional guidelines for handling extreme and unacceptable behaviours
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